Care Inspectorate
Awarded ‘Excellent’ in our latest Care Inspectorate report
“I don’t know where we would be without them”
In our 2023 annual regulatory inspection by the Care Inspectorate in Scotland, our Care at Home Services were awarded the highest possible score of Excellent. This is an outstanding achievement that sets us apart from our competitors.
Each year the Care Inspectorate reviews our Care at Home Services across four quality themes. Each theme is graded against a six-point scale of Unsatisfactory, Weak, Adequate, Good, Very Good and Excellent. We are once again very proud to announce that the Scottish Nursing Guild were awarded a score of Excellent across all quality themes inspected.
“They have a reputation for being the best and it is completely justified”
What the Care Inspectorate said
Key messages:
• People experience high-quality care and support that is right for them
• Excellent recruitment processes mean that people can have confidence in the staff who support them
• Quality improvement is well led
• Staff are valued by the organisation and supported to remain skilled and knowledgeable
“The service demonstrates performance which is sector leading and supports experiences and outcomes for people which are of outstanding quality. This service demonstrated innovative practice alongside sustained excellent performance.”
“People experienced compassion, dignity and respect because they received individualised, person-centred care based on their needs and wishes.”
“People benefitted from their care because the selection and placement of staff was carefully carried out to ensure the right workers with the right skills were placed with clients. This was often achieved at very short notice. Clients were highly satisfied with the staff supporting them and described them as “a good fit” for them. This meant that people received high quality care and support that was right for them and the organisations way of making sure staff and clients were matched were excellent.”
“The service demonstrates performance which is sector leading and supports experiences and outcomes for people which are of outstandingly high quality. This service demonstrated innovative practice alongside sustained excellent performance.”
“The quality management systems were underpinned by good leadership. The values and person-centred approach of the leadership extended to all aspects of the service. This meant that ideas and developments came from a wide range of sources. Discussion of ideas and reflection on practice led to cohesive teamworking and an open culture.”
“The service had an excellent recruitment procedure which ensured that staff were competent, highly skilled, and knowledgeable for their roles. Systems and processes ensured that safer recruitment best practice was followed. This ensured staff were safe and eligible to join the workforce. Staff were registered appropriately with the Scottish Social Services Council (SSSC) the body which registers support staff in Scotland or the Nursing and Midwifery Council (NMC) as appropriate to their role.”
Click here to read the full 2023 report.