Assistance programme

A free and confidential service, 24 hours a day, 7 days a week, 365 days a year.

Life can present many different challenges, some anticipated, some completely unexpected. That’s why we’ve partnered with TELUS Health, to give you access to a confidential service provided to help with personal and work-related issues. Professionally trained advisers are available to help with family problems, marital concerns, financial and legal matters, stress, depression, and other issues affecting your personal or work life.

How does it work?

The Guild ensures that you have access to this free and confidential service, 24 hours a day, 7 days a week, 365 days a year. Here’s a bit more about how it works: 

1. Speak to a professionally trained adviser

You can talk to someone whenever you need to – 24 hours a day, 7 days a week, 365 days a year.

2. Provide your name

Provide your name and sponsoring organisation’s name (Acacium Group), to an adviser. Your information will be kept confidential.

3. Share your concerns

Talk with a professional adviser for expert advice, strategies, and next steps. 

4. Arrange with the advisor

Discuss how, when, and where you want to be contacted if follow-up is required. 

What are my options?

Your adviser will discuss your needs and concerns with you, listen, and assess the situation. Depending on your situation, the EAP adviser may:

1. Work with you to make a plan to resolve your issues or concerns. 

2. Help you navigate the EAP website for helpful resources, including articles, booklets, recordings, and more. 

3. Refer you to an EAP counsellor for short-term support. 

4. Guide you to resources in your community, such as a support group or helping agency. 

5. Recommend community support for long-term counselling needs.  

How do I get support?

Speak to an adviser please call 0800 169 1920 and quote Acacium Group when using this service. 

Remember, if you are going through a difficult time, support is only a call away. 

Please note: The assistance programme is a service provided at no cost to you. That means that you pay nothing to use it. However, if you accept a referral to services outside the assistance programme, you will be responsible for costs that may be associated with resources external to the assistance programme. The assistance programme adviser will work with you to find the most appropriate and cost-effective help to address your needs.